Frequently Asked Questions

Enrolling with a supplier is a simple, seamless process that is designed with you, the consumer, in mind. But if you’re new to choosing an energy supplier, you may have a few questions about how it works. We’ve answered a few of the most frequently asked questions below. 

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FAQs

  • Why should I enroll with FairPoint Energy?

    FairPoint Energy offers three electricity plans. All of our plans have benefits you can’t get with the standard default service. With plans that help you save money, help the environment or both, we have an option that will work for you. Click here for more information on our available offers. 
  • How do I enroll?

    Enrollment is fast, simple and free. All you need is a copy of your utility bill and five minutes. Go to our enrollment page to get started. You’re only five minutes away from saving with FairPoint Energy.

  • Can I cancel at any time?

    Yes, you can call 1-866-842-1084 to cancel your service at any time. If you are enrolled in one of our two fixed rate plans, there will be a $50 termination fee.

  • What are the rates?

    To view FairPoint Energy’s rates, go to our enrollment page and enter your ZIP code. You can see the rates that apply to your utility territory.  

  • What will change?

    When you get your bill from the utility, you’ll see “FairPoint Energy” listed as your energy supplier. You’ll also see our affordable rate applied to the supply portion of your bill.

  • What will stay the same?

    Nearly everything will remain unchanged: service, delivery, maintenance and billing. You’ll still receive one bill from the utility and continue to pay the same way. If there is an emergency or issue with service, maintenance or billing, you’ll call the utility.

  • What is a variable rate versus a fixed rate?

    A variable rate means that the rate is based on the wholesale price of electricity. The rate can fluctuate from month to month based on seasonal demands, but it provides the flexibility of month-to-month service, as well as the ability to cancel at any time if you are ever dissatisfied. A fixed rate is a guaranteed electricity supply rate that will stay the same for a specified term.

  • Will the utility be upset if I enroll with FairPoint Energy?

    No, utilities and suppliers have a collaborative relationship to provide reliable energy service to customers in deregulated markets. Thanks to deregulation, independent suppliers and utilities do not compete.